Contact Us
We're here to help you in any way we can. Call one of the hotlines below to speak to a customer service representative or contact us by email.
 
 
24-Hour Lost Card Or Emergency Hotline (852) 2583 3666
24-Hour Customer Service Hotline (852) 2583 3633
24-Hour Platinum Card Dedicated Hotline (852) 2583 3600
Emergency and Travel Assistance Hotlines for Gold and Platinum MasterCard Cardholders
Australia 1800-120-113
Bolivia 800-10-0172
Canada 1-800-307-7309
China 10-800-1107309 (only certain provinces)
Colombia 01-800-912-1303
France 0-800-90-1387
Germany 0800-819-1040
Guam 1-800-307-7309
Indonesia 001-803-1-887-0623
Italy 800-870-866
Japan 00531-11-3886
Korea 0079-811-887-0823
Luxembourg 800-2-4533
Malaysia 1-800-804594
New Zealand 0800-44-9140
Singapore 800-1100-113
South Africa 0800-990418
Taiwan 00801-10-3400
Thailand 001-800-11-887-0663
United Kingdom 0800-96-4767
USA 1-800-307-7309
Venezuela 0800-1-002902
For countries not listed above (Call collect to USA) 1-636-722-711
 

The above MasterCard Global Service toll-free phone numbers are listed around the world with directory assistance and in phone books as MasterCard Global Service - Emergency Assistance for International Visitors. The numbers also are available at hotels in major travel destinations around the world and on MasterCard's Web site :

Web site : www.mastercard.com

Note : The above telephone numbers are subjected to change without prior notice.

 
To apply for a credit limit review - info@xpressfinance.com.hk
To check your card application status - applications@xpressfinance.com.hk
To give us comments or suggestions about our products or site  - comment@xpressfinance.com.hk
Merchant support and application enquiries - merchant@xpressfinance.com.hk
To apply for a job - jobs@xpressfinance.com.hk
To update personal data - info@xpressfinance.com.hk
To apply for the Online Transaction Enquiry Service Sign Up PIN
Or write to us at:
Xpress Finance Limited
Suite 501, Island Place Tower,
510 King's Road,
North Point,
Hong Kong
Before you contact us, please read our Internet Privacy Policy Statement. In the interest of security and to maintain confidentiality, please note that you should not submit your account details to us via email. 
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